Radiance

Product info
We have made every effort to accurately show the true colour/texture of the products in our images but we cannot guarantee that your monitors display will accurately reflect this. Many items are handmade so please allow for slight variations from product to product. We have tried to give as much information about availability, lead times and delivery costs of products with each and every product listing and we will keep this information as up to date as we can. We will notify you once your order has been placed if there are any variations to the information stated.

Payment
Our shop enables you to purchase securely online with Sage Pay (once known as Protx).

Pricing
Prices are all shown in GBP inclusive of VAT. Prices displayed throughout this website were accurate at the time of publication and may change at any time.

Purchase of Products
When you place an order you will be sent an acknowledgement by email. We will contact you if there are any problems with your order. You may cancel your order within 7 days. If the item has been dispatched simply return it to us for a full refund.

Delivery Times
We aim to post 'in stock' items within 4 days of receiving your order but this may be longer during holiday periods. Most items are sent via first class Royal Mail. Larger items will be shipped by a courier, usually Interlink. You will be informed when your package has been dispatched and when you should expect it.

Delivery times on 'made to order' items will vary from product to product but the time will be stated on the page of the product.

Some items on the site are not kept in stock but will be sent directly to you from the designer. Again, you will be informed of when to expect your delivery.

Returns
If your item is not suitable and just doesn't 'fit' then we can offer a full refund. We will refund the original credit card used for the purchase within 48 hours of receiving the returned item. Please return in the packaging it came in within 14 days to Radiance, 26, Market Street, Hebden Bridge, HX7 6AA. The refund will include the full value of the items returned but excluding the original delivery charges. This service is NOT available on specially commissioned items so think carefully before placing your order. If your item is damaged or faulty please return it and we will replace the product or refund you depending on your preference and give you a refund on your postage too.

Packaging 
We like to recycle our packaging at Radiance. We get so many boxes coming in that it would be silly to buy in new boxes especially to post items out so sometimes your box may be second hand... it's what's inside that counts!