Delivery costs are individually listed on each product page and reflect the charges for delivery within the United Kingdom only. As postage is calculated with every item that you add to your shopping cart, postage can soon add up.
We want to calculate postage and packaging costs fairly, so if
you end up being charged more than what it actually costs, we will
contact you and refund you the difference to your original method
We aim to post items that are in stock within four days of receiving your order, but this may be longer during holiday periods. Please bear in mind that we are not open Monday and Tuesday, so your order will not be processed until we re-open on Wednesday.
Most items are sent via Royal Mail First Class. This service can take one/two days for delivery. Often your parcel may arrive the next working day, though this is not guaranteed.
Larger items that exceed the weight and size limits of Royal Mail First Class are sent via Royal Mail Standard Parcel, which can take between three and five working days for delivery.
Extremely large items can be sent via a courier such as Interlink or Parcelforce to be delivered the next working day.
Delivery times on made-to-order items will vary from product to
product and will be stated on the product page. Some items on our
website are not kept in stock, but will be sent directly to you
from the designer instead. Again, you will be informed of when to
expect your delivery.
Our website is set up to process deliveries within the United Kingdom only, but we can and do ship most of our items worldwide.
If you live outside of the UK and would like us to quote you shipping costs to your part of the world, please get in touch using our contact form, stating which items you are interested in puchasing. If you agree to go ahead with the sale, we will then send you a link via email to our online shop, where you can pay for your items and the quoted delivery costs combined.
Some of our items are unfortuantely too bulky to offer
reasonably priced shipping overseas, so please bear this in mind
We like to recycle our packaging at Radiance. We receive so many boxes from deliveries that it would be silly to buy new packaging and not re-use them - so sometimes your box may be second hand.
It's what's on the inside that counts! :)